Event Insights and Operations Coordinator

The Event Insights & Operations Coordinator plays a key role in managing the operational and analytical aspects of Montel Academy events. This includes invoicing, customer support, and speaker administration, as well as ensuring a structured digital infrastructure in HubSpot. A crucial part of the role is to analyse event data and customer insights to help improve future event strategies and support data-driven decision-making.

With one of our amazing teammates heading out on maternity leave, we’re on the lookout for someone to take over her role for the next year, starting in June.

Operational and administrative responsibilities

• Manage and follow up on invoicing for Montel conferences and courses.

• Create and maintain the digital infrastructure for Montel Academy activities in HubSpot, ensuring accurate data entry and process efficiency.

• Oversee the quality assurance of event-related deal pipelines in HubSpot, ensuring data consistency.

• Provide customer support before, during, and after Montel Academy events to enhance participant experience.

• Administer and coordinate travel expenses for external speakers.

• Assist other team members with their tasks as needed.

• Join physical events to support the on-site organisation and execution.

Data & Insights Responsibilities

• Analyse customer engagement, attendance, and feedback data from events to identify trends and areas for improvement.

• Generate reports and insights to support monthly debriefings and strategic decision-making within the team.

• Work with marketing and sales teams to ensure event data is leveraged for customer segmentation and future outreach strategies.

• Identify opportunities for process improvements based on event data analysis.